GUIDELINES

To enjoy your spa experience to the fullest potential, please familiarize yourself with the Spa Guidelines.

AT TIME OF RESERVATION

Please inform the Reservation Agent of the following:

  • Allergies or medical conditions including pregnancy
  • If you have a gender preference for your Service Provider
  • If you have a request for a specific Service Provider
  • If you are celebrating any special occasions

You must provide a valid credit card number with expiration date at time of booking.

AND WHAT YOU GET FOR SPA FACILITIES

Spa facilities are complementary to resort guests and $30 per day for Spa guests who are not registered at the resort. This fee is waived with the purchase of a treatment.

ARRIVAL TIME

Please arrive at least 30 minutes before your scheduled Spa appointment. MRVL Spa Turks and Caicos offers complimentary amenities and refreshing beverages while you indulge in the relaxation process.
Please notify the Spa Receptionist/Front Desk if you will be more than 10 minutes late for your scheduled appt.
As a courtesy to the next guest, your treatment will end at the scheduled time and if you do not cancel within 24 hours, you will be charged the full price for the treatment booked.

WHILE VISITING THE SPA
PERSONAL BELONGINGS/VALUABLES

We cannot be responsible for any personal items and/or valuables brought into the spa or left in your locker. Please leave your valuables at home or in your room safe.

USE OF ELECTRONIC DEVICES

To protect the privacy off our guests and to preserve the guest experience, use of cell phones, electronic devices and cameras are prohibited in the spa. Cell phones and electronic devices must be turned off.

AGE REQUIREMENTS

You must be 18 years of age or older to enjoy the spa relaxation and locker areas. Massages and facials cannot be performed on anyone under the age of 18 years.

TREATMENT RECOMMENDATION

Shaving is not recommended prior to body treatments. Shaving is recommended, but not necessary for men prior to a facial. Your spa experience is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please notify your therapist immediately.

FOOD AND BEVERAGE

Guests are prohibited from bringing any outside food or alcohol into the spa. A guest appearing intoxicated will be denied access to the spa.

METHOD OF PAYMENT

We accept all major credit cards. You may also charge services to your resort bill.

SERVICE CHARGE & GOVERNMENT TAXES

A 12% value added tax, plus 10% service charge will be added to each spa service and distributed in full to all Ladies & Gentlemen.

CANCELLATION POLICY

If you must reschedule or cancel your appointment, please notify the spa at least twenty-four (24) hours in advance of your appointment to avoid being charged the full service fee. Any appointments rescheduled within the twenty-four (24) hour window will incur a move fee of $25. Cancellations of packages or private parties require one week’s notice.

BOOKING