To enjoy your spa experience to the fullest potential, please familiarize yourself with the Spa Guidelines.
AT TIME OF RESERVATION
Please inform the Reservation Agent of the following:
You must provide a valid credit card number
with expiration date at time of booking.
Please arrive at least 15 minutes prior to your scheduled treatment. Arriving late will limit the time for your treatment, thus decreasing its effectiveness and your enjoyment. Your will end on time, so the next guest is not delayed. The full value of your treatment will be charged.
WHILE VISITING THE SPA
Please leave your valuables at the locker we will provide you and make sure to keep the key with you all the time.
USE OF ELECTRONIC DEVICES
To protect the privacy of our clients and to preserve their experiences, use of cell phones, electronic devices and cameras are prohibited in the common areas at the spa. Cell phones and electronic devices are required to be in silence mode.
Treatments and services cannot be performed on anyone under the age of 18 years alone, a parent or guardian must be present for the entire service or treatment.
Shaving is not recommended prior to body treatments or hair removal services. Shaving is recommended, but not necessary for men prior to a facial. Your spa experience is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please notify your therapist immediately.
FOOD AND BEVERAGE
Clients are prohibited from bringing any outside food or alcohol into the spa. A client appearing intoxicated will be denied access to the spa.
METHOD OF PAYMENT
We accept all major credit cards and cash.
SERVICE CHARGE & GOVERNMENT TAXES
A 12% value added tax, plus 10% service charge will be added to each spa service and distributed in full to all Ladies & Gentlemen.
If you must reschedule or cancel your appointment, please notify the spa at least twenty-four (24) hours in advance of your appointment to avoid being charge the full-service fee. “NO SHOWS” will be charged 100% of the reserved service amount.
Cancellations of packages or private parties require one week’s notice.