GUIDELINES

To enjoy your spa experience to the fullest potential, please familiarize yourself with the Spa Guidelines.

AT TIME OF RESERVATION

Please inform the Reservation Agent of the following:

  • Allergies or medical conditions including pregnancy
  • If you have a gender preference for your Service Provider
  • If you have a request for a specific Service Provider
  • If you are celebrating any special occasions

You must provide a valid credit card number

with expiration date at time of booking.

 

ARRIVAL TIME

Please arrive at least 15 minutes prior to your scheduled treatment. Arriving late will limit the time for your treatment, thus decreasing its effectiveness and your enjoyment. Your will end on time, so the next guest is not delayed. The full value of your treatment will be charged.

 

WHILE VISITING THE SPA

Please leave your valuables at the locker we will provide you and make sure to keep the key with you all the time.

 

USE OF ELECTRONIC DEVICES

To protect the privacy of our clients and to preserve their experiences, use of cell phones, electronic devices and cameras are prohibited in the common areas at the spa. Cell phones and electronic devices are required to be in silence mode.

 

AGE REQUIREMENTS

Treatments and services cannot be performed on anyone under the age of 18 years alone, a parent or guardian must be present for the entire service or treatment.

 

TREATMENT RECOMMENDATION

Shaving is not recommended prior to body treatments or hair removal services. Shaving is recommended, but not necessary for men prior to a facial. Your spa experience is your time, and you should delight in it to the fullest. If you experience discomfort due to room temperature, massage pressure, music volume or any other conditions, please notify your therapist immediately.

 

FOOD AND BEVERAGE

Clients are prohibited from bringing any outside food or alcohol into the spa. A client appearing intoxicated will be denied access to the spa.

 

METHOD OF PAYMENT

We accept all major credit cards and cash.

 

SERVICE CHARGE & GOVERNMENT TAXES

A 12% value added tax, plus 10% service charge will be added to each spa service and distributed in full to all Ladies & Gentlemen.

 

CANCELLATION POLICY

If you must reschedule or cancel your appointment, please notify the spa at least twenty-four (24) hours in advance of your appointment to avoid being charge the full-service fee. “NO SHOWS” will be charged 100% of the reserved service amount.

Cancellations of packages or private parties require one week’s notice.

 

BOOKING